Terms of Service

Last updated April 21, 2024

General Provisions
1.1 These terms (hereinafter referred to as the “Terms”) set out the basic conditions for the use of the electronic shop liledu.com (hereinafter referred to as the “Online Shop”) and the basic conditions of the services provided in the Online Shop. The Online Shop is managed, administered and services are provided by Liledu UK Limited (hereinafter referred to as the Service Provider). 

1.2 The Terms constitute a contract between you (“You” or “Customer”) and the Service Provider. By using the Online Shop, You agree to be bound by these Terms. If you do not agree to the Terms, do not use the Online Shop.
1.3 The Service Provider retains the prerogative to update, modify, or substitute any section of these Terms by publishing updates and alterations on the Online Shop. It is the Customer’s obligation to periodically review the Online Shop for revisions. The Customer’s ongoing utilisation or access to the Online Shop or the Services subsequent to the publication of any alterations to these Terms signifies acceptance of those modifications. 

1.4 For the purposes of these Terms, the Services shall include subscription services for the rental of boxes of children’s toys (the “Goods”) (“Services”).

Establishing a service contract
2.1 The Service Agreement between the Customer and the Service Provider shall be deemed to have been concluded when the Customer submits a Rental Subscription Order, having first read these Terms.

Rights of the Service Provider
3.1 The Service Provider may temporarily or completely suspend the operation of the Online Shop without prior notice to the Customer.
3.2 If the Customer attempts to undermine the operation, stability and security of the Online Shop or violates his/her obligations, the Service Provider shall have the right to restrict or suspend the Customer’s access to the Online Shop without notice.

Obligations of the Service Provider
4.1 The Service Provider undertakes to make available the services of the Online Shop, the terms and conditions of which are set out in these Terms.
4.2 The Service Provider undertakes to deliver the Goods to the Customer using the method of delivery as set by the Service Provider and described in the Online Shop.
4.3 In the case of unforeseen circumstances whereby the Service Provider is unable to deliver the Goods ordered in the Online Shop, the Service Provider shall have the right to terminate the Service Agreement upon prior notice to the Customer. The Service Provider may offer an equivalent Product. In the event of the Customer’s refusal, the Service Provider undertakes to refund the money paid within 5 working days.
4.4 The Service Provider shall not refund the amount paid by the Customer until the Goods have been returned to the Service Provider and the returned Goods are found to be in satisfactory condition (see 6.4).

Customer’s Rights
5.1 The Customer shall be entitled to purchase the Services on this Online Shop in accordance with these Terms.

5.2 The Customer has the right to purchase and acquire the Goods by submitting a Rental Subscription Order for the Goods in the Online Shop.

5.3 The Customer may purchase a gift voucher which may only be used for the purchase of the Services. Gift vouchers are not valid for other goods or services. Gift vouchers are not refundable or exchangeable. All gift vouchers purchased and payments for them are final and non-refundable.

Customer’s Obligations
6.1 The Customer shall pay for the Services, including renewal of the selected subscription, and accept the Goods in accordance with the procedures set out in these Terms.
6.2 If the Customer refuses to accept the Goods once they have been delivered without good reason, the Customer shall pay the cost of returning the Goods on demand of the Service Provider.
6.3. The Customer shall inspect the condition of the consignment and the condition of the Goods. If the Customer notices any defects in the condition or quality of the Goods, the Customer shall immediately, and not later than within 1 working day after delivery of the Goods, inform the Service Provider. Upon agreement between the Service Provider and the Customer, the Goods which are not of satisfactory quality shall be replaced by the Service Provider.

6.4 The Customer undertakes to maintain and treat the Goods received responsibly and to return the Goods in the same condition and quality as received, excluding normal wear and tear.

6.5 The Customer undertakes to compensate for any damage caused to the Goods by either purchasing the damaged, lost or otherwise adversely affected Goods, or by paying a lump sum compensation as agreed with the Service Provider. The Customer agrees that if the Customer fails to do so, the Service Provider shall be entitled to terminate the provision of the Services, to demand the early return of the Goods provided, and to invoice the Customer for the cost of the Goods damaged. The Customer undertakes to pay the invoice within 5 working days of receipt.

6.6 The Customer agrees that, to the maximum extent permitted by law, the Service Provider shall not be liable for any damage and/or loss which they may suffer as a result of using the Services and/or Goods, whether or not the Service Provider has been advised of such damage or the possibility of such damage. If the liability of the Service Provider for damages cannot be fully limited and the Service Provider cannot be exempted from liability under the applicable law, the liability of the Service Provider to the Customer and/or third parties arising from these Terms shall be limited to the amount of £500.

6.7 By using the Online Shop, the Customer confirms that he/she accepts these Terms and Conditions and is bound by them.

Inspection of goods

7.1 Upon receipt of the Goods and before allowing children to play with them, the Customer undertakes to inspect the Goods thoroughly without delay. The Customer shall assess the condition of the toys, the equipment, and the age recommendation of the manufacturer. The Customer shall read all descriptions of the Goods, instructions for use, and any other recommendations or warnings given.

7.2 Before allowing a child to use the Goods , the Customer must ensure that the Goods are completely safe and suitable for use, taking into account the child’s age, physical and psychological development, behaviour, habits and other relevant conditions. If the Customer discovers that any of the Goods are not suitable or safe for use, the Customer shall immediately notify the Service Provider and shall not use such Goods until they have been replaced with a suitable alternative.

7.3 Some of the Goods provided to the Customer may be, according to the manufacturer’s recommendations, intended for children older than the Customer’s child(ren). In such circumstances, the Customer must independently assess whether such Goods are suitable for their child(ren) in accordance with the criteria set out in 7.2 of the Terms. The Customer shall only allow the child(ren) to play with such Goods after being satisfied that such Goods will not endanger the child’s interests, safety, and/or health. 

7.3 The Customer accepts full responsibility for any consequences arising from the use of the Goods, including those arising from a failure to comply with the inspection and safety requirements set out in the Terms. The Customer acknowledges that the Service Provider shall not be liable for any incidents or damages related to the use of the Goods, including those resulting from the Customer’s failure to comply with the verification and security procedures set out in these Terms.

Prices of Services
8.1 The prices of the Services in the Online Shop shall be quoted in British Pounds. Prices are inclusive of VAT. Delivery charges, if any, shall be added to the total amount of the Services upon confirmation of the order.

Ordering and payment for Services and Cancellations 

9.1 The Customer shall select the Goods and place them in their shopping basket when they visit the Online Shop. After the shopping cart has been created, the Customer shall enter the personal data necessary for the execution of the order: their name, surname, the address to which the Goods will be delivered, telephone number, and any additional information that may be relevant for the delivery of the Goods ordered. The Customer shall acknowledge that they have read these Terms and confirm the order.
9.2 Payment may be made by Visa/MasterCard payment cards. Payments shall be made in British Pounds. Payments are processed using the Stripe payment platform.

9.4. In the case of a failed renewal payment, after 7 days the Customer’s membership shall be automatically cancelled and the Customer shall return the Goods previously received. The Customer shall receive an email with instructions of how to return the Goods. The Customer shall log into their account and initiate the returns process, whereby they will receive a QR code. The QR code shall be used by the Customer at the nearest drop-off point as follows: the Customer shall scan the QR code at the drop-off point, receive a label, place the label on the package of the Goods to be returned, and dispatch the package with the Goods. The Customer undertakes to properly and safely pack the Goods so they shall not be damaged during the return journey. If the Customer fails to return the Goods within 7 days of the expiry of the paid subscription, the Service Provider shall be entitled to issue a one-off invoice for a refund of the Goods, which the Customer undertakes to pay within 3 working days. The amount of the refund shall correspond to the price of the unreturned Goods as displayed in the Online Shop.

9.5. The customer shall undertake to return the old play kit within 48 hours (two days) after receiving their new one. In the event of cancellation or termination of service, the customer shall undertake to return the current play kit within 48 hours (two days) after the end of the billing period. If the customer fails to return the play kit within the 48-hour deadline, they shall receive a series of automated reminder emails and/or SMS messages. Should the customer not respond to these reminders to explain the delay and agree upon a new return date or return the play kit, the Service Provider reserves the right to charge the customer for the full price of each individual toy within the play kit as described in the  refer the case to a debt collection agency.

9.6. The Customer is responsible for the management, including the continuation or cancellation, of the purchased Services. The Customer may cancel the subscription in their account at any time and may then continue to use the Services until the end of their billing period. In the case of a subscription plan of 6 or 12 months, or another term, the membership may be cancelled only after the selected subscription term is complete. No refunds shall be issued if the subscription is renewed and not cancelled before the time of renewal.

10.6 In the case of a fixed subscription plan of 6 or 12 months, or another term, upon the renewal of the subscription for a period of more than 1 month, the Customer may request termination of the Services earlier than the selected subscription term by paying a termination fee, which shall be equal to 1 month’s membership fee and which is intended to cover the Service Provider’s costs incurred in (i) managing the Customer’s membership changes and early termination; (ii) controlling the Goods management problems caused by the early termination of the provision of the Services and the retention of the Goods in the Customer’s possession following the termination of the provision of the Services; and (iii) managing the ready-made or shipped bundle of Goods that would have been made available to the Customer if the Customer had not terminated the Service Agreement early. This fee corresponds to the compensation for early termination of the Services and is not considered or included in the current month’s payment, which is calculated from the moment of dispatch of the Goods.

9.7 Subscription: by purchasing a subscription, the Customer agrees to pay a fee for the Services for the period of time selected at the time of purchase of the subscription.

9.8 Any offer or promotion applied to the term selected (“cancel any time”, 1, 3, 6 or 12 months, or another term) is valid only for the period specified and the subscription shall renew automatically at the full monthly membership price specified at the time of the first submission of the Rental Subscription.

9.9 No discounts or special offers shall be applicable unless specifically stated at the time of the submission of and payment for the Rental Subscription, i.e. the amount paid at the time of submitting the Rental Subscription shall remain the price of the selected plan and no additional discounts or promotions shall be applied after the booking has been made.

9.10 Subscription Renewals: by subscribing to the Services, the Customer understands and agrees that they shall pay the full subscription price specified at the time of booking for each membership renewal.The Service Provider shall have no liability or obligation to provide refunds for automatic subscription renewals unless the subscription has been cancelled in accordance with the terms and conditions set out in these Terms. The Customer understands and agrees that the subscription fee will automatically be charged at the end of the currently selected membership term.

9.11 The Customer’s membership shall be ongoing and shall renew automatically until cancelled. Similarly, in case of selected terms, the Customer’s subscription shall automatically renew for the same selected term at the end of the commitment period.

9.12 Discounts and Special Offers on Cancel Any Time terms are valid for the first month of Subscription. Thereafter the standard monthly subscription rate shall be applied. Discounts and special offers on 6 or 12 month subscription plans on the assumption that the Customer taking up the offer shall remain a customer for the period of time selected. If the Customer chooses to cancel their subscription before the end of the term they have committed to, the Customer shall reimburse any discounts or special offers provided up to the time of the decision to cancel. The amount of the refund is determined according to the following formula: refund = value of gifts given + number of active subscription payments * cost of monthly subscription – amount of payments made. For the sake of clarity, if the Customer chooses to cancel their subscription before the end of the selected subscription term, the selection shall be effectively converted into a monthly membership, with the reimbursement amounts corresponding to those that would have been payable with the monthly plan.

9.13 By accepting these Terms, The Customer agrees that the management of the Customer’s subscription is their responsibility and obligation. The Customer may cancel their subscription by logging into their account, which is created automatically when the subscription is purchased. The Service Provider accepts no responsibility for cancelling the Customer’s subscription for them, and it is the sole responsibility of the Customer to manage and cancel their subscription.

9.14 Overdue Payments – In the event of termination of subscription where the Customer is in arrears, the Customer shall be liable to pay default interest. The accruing of interest shall commence from the 4th calendar day after the payment is overdue and a one-off fee of £5 shall be charged for each day overdue. This fee does not exempt the customer from paying the current month’s membership.

Delivery of Goods
10.1 When ordering the Services, the Customer shall specify the exact delivery address for the Goods. The Service Provider commits to exercise the utmost diligence in processing orders and shall endeavour to deliver the Goods to the Customer’s delivery address in accordance with the Customer’s instructions. 

The Customer shall receive a confirmation by email and/or SMS when the Goods are shipped, where the carrier, dispatch date and estimated delivery date shall be listed. The email and/or SMS shall also include a tracking ID, which the Customer can check at https://track.amazon.com/.

The Service Provider shall aim to deliver the Goods as soon as possible within the communicated time frame, however unexpected events may lead to the delivery taking longer. 

The delivery progress tracker may include an estimated delivery window, which provides information as to when the Customer can expect to receive the delivery. External factors, such as traffic, may affect delivery windows and the stated times are not guaranteed and may be subject to change. Deliveries may arrive before or after the stated delivery window. 

It is the Customer’s responsibility to ensure that they personally receive the Order. If they are unable to receive the Order personally, they shall ensure that the delivery is left in a safe place by providing the carrier with a note.  

In the case of the order not arriving by the estimated delivery date, the Customer should contact the Service Provider’s customer support service via email at community@liledu.com.

10.2. The Goods shall be delivered to the address specified by the Customer. If the Goods cannot be delivered successfully after several attempts, or if the Goods remain uncollected at the agreed pick-up location, it shall be considered that the Goods have not been accepted by the Customer. 

 10.3 The Service Provider shall deliver the Goods to the Customer in accordance with the Terms.
10.4 The characteristics of all Goods to be made available for use shall be set out in the description accompanying each Goods. The Service Provider shall not be liable for the fact that the colour, shape or other parameters of the Goods in the online shop may not correspond to the actual size, shape and colour of the Goods due to the characteristics of the monitor used by the Customer.

Returning the Goods

11.1 The Customer undertakes to maintain and treat the Goods received responsibly and to return the Goods in the same condition and quality as received, excluding normal wear and tear.

11.2 The customer is required to return the old play kit (the Goods) within 48 hours (two days) of receiving the new one. In the event of cancellation or termination of service, the customer must return the current play kit (the Goods) within 48 hours (two days) after the end of the billing period. If the customer fails to return the Goods within 5 days following the 48-hour deadline, they will receive 3 automated reminder emails and 5 SMS messages. If the customer does not respond to these reminders to explain the delay, agree on a new return date, and act upon it, the Service Provider reserves the right to either charge the customer’s payment card for the full value of the unreturned items (the Goods) or refer the case to a debt collection agency.

11.3 The Customer undertakes to compensate for any damage caused to the Goods by either purchasing the damaged, lost or otherwise adversely affected Goods, or by paying a lump sum compensation as agreed with the Service Provider. The Customer agrees that if the Customer fails to do so, the Service Provider shall be entitled to terminate the provision of the Services, to demand the early return of the Goods provided, and to invoice the Customer for the cost of the Goods damaged. The Customer undertakes to pay the invoice within 5 working days of receipt.

 Final Provisions

12.1 These Terms and Conditions and the relationship between the Parties hereto shall be governed by and construed in accordance with and governed in all respects by the laws of England and the Service Provider and the Customer submit irrevocably to the jurisdiction of the English Courts.

 12.2 All disputes arising out of the performance of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of England.
12.3 The Parties shall be excused from the performance of their obligations under these Terms and Conditions if their performance is impossible due to unforeseen circumstances beyond the control of the Parties (Force Majeure). 

Contact Information:

In the case of any inquiries regarding these Terms and Conditions, please direct them to the following contacts: community@liledu.com