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Questions about Liledu?

Got a question? Check out our FAQ below. There you will find answers to almost all queries and it's supper easy to use too. If you need support one of our team will answer all of your questions and help with any problems you may have. Our support staff are available over email Monday - Friday. They will respond to your ticket within 24 hours (Not including Weekends) contact us with any questions.

FAQs

With our subscription, you not only enrich your child’s playtime but also save on buying toys. For just £29.99 per month, you get up to £150 worth of toys per play kit.

At the end of each subscription month, a courier will deliver a new play kit to your doorstep. Once you receive the new play kit, simply pack the old one in the box it came in and drop it off at your nearest pickup point using the return QR code generated in your subscription account. This way, your child will always have new toys to enjoy without ever being without a play kit.

When you subscribe to Liledu, you’ll receive a box containing 4-8 expertly curated, age-appropriate toys delivered to your door each month. Our toys are designed to promote learning and development in a fun and engaging way, and we offer a wide variety of options to suit every child’s interests. Whether your child loves puzzles, cars, or building blocks, we’ve got something for them. Plus, we prioritise eco-friendly materials and sustainable play, so you can feel good about the impact your purchase has on the environment.

Liledu is perfect for parents looking for toys that blend fun with education. Our service caters to newborns and toddlers up to 2 years old, offering toys crafted to foster learning and development. Whether you’re focused on fine motor skills, cognitive growth, or nurturing creativity, our curated play kits have just the right toys to help your child develop while having fun.

Rest assured, over 99.4% of our toys survive each month unscathed! As parents ourselves, we understand how children play firsthand, so we have selected durable toys. If minor damage occurs, no worries. Simply let us know and we’ll fix up the toy. For more serious damage (like a pet chewing the toy), we may ask for a small compensation payment from you, typically around £3-£5.

Cleanliness and safety are our top priorities at Liledu. Before setting off to their next home, all our toys are given a careful and thorough cleaning at our “Toy spa.” Here, we use gentle, organic cleaning products that are locally sourced. These leave the toys safely disinfected and freshened up for their next happy household.Here’s how our cleaning process works:

First stop: “Toy A&E.” Here, all our returned toys are given a thorough check up to ensure they’ve made it back in one piece and are safe for the next little explorer.

Next stop: the “Toy spa.” Each toy is lovingly cleaned and disinfected using gentle yet highly effective organic cleaning products.

Finally, the toys are packed up for the journey to their next happy home, ready to spark more joy and learning.

Simple. As part of your subscription, we offer a “free exchange” option – you can use it once every 3 months. So if you find that a particular box isn’t capturing your child’s interest, contact us via community@liledu.com, and we’ll replace your current box at no extra cost! After all, as parents ourselves, we understand how unique each child is. 

After you subscribe, your first order is delivered directly to your doorstep (you’ll see all the shipping costs clearly outlined during the checkout process). At the end of each month, we deliver a new play kit to your doorstep to keep the fun going for your child. Once you receive the new play kit, you pack up the previous one and send it back to us. Simply drop off the old play kit at your nearest pickup point using the box it came in and the return QR code generated in your subscription account. This way, your child always has toys to enjoy without any gap.

At Liledu, we collaborate with manufacturers around the world like BAJO, Tender Leaf, LEGLER, Priya and Peanut, HAPE, and Little Dutch to deliver high-quality, safe, and educational toys. Our selection process follows holistic and Montessori philosophies, ensuring each toy nurtures your child’s development. Made with sustainable materials like wood and recycled plastics, our toys are thoroughly tested by experts and children to ensure they are engaging, safe, and developmentally appropriate. By choosing Liledu, you’re providing fun and educational play while contributing to a healthier planet.

At Liledu, we are redefining online toy shopping with a pioneering subscription service. It is designed for newborns and toddlers up to 2 years old. Traditional toy shops encourage frequent toy purchases (think lots of plastic waste and lots of clutter). At Liledu, we have introduced a sustainable, eco-friendly approach by offering customised toy kits that grow and evolve with your child. Each month, you receive a curated box filled with developmentally appropriate toys. The toys have been carefully selected to not only stimulate young minds, but also foster curiosity and learning. Then our unique Play & Swap model means your little one gets new, exciting toys to play with each month. Meanwhile, you get a clutter-free home and a healthier bank balance, and our planet gets less waste to deal with. Join our sustainable toy movement today by clicking the subscribe button, and together let’s usher in a future where playtime is greener and more imaginative!

Yes. With our monthly subscription plan, you have the flexibility to cancel at any time. Simply go to your account settings to initiate the cancellation, and it will be effective at the end of the current billing period. No strings attached!

Yes, of course you can. Sometimes kids develop a special bond with certain toys, and the last thing you want to do is send it off in a box after a month. That’s why we offer the option to buy any of the toys in our sets. To buy a toy, simply log into your subscription account and navigate to the ‘My Play Kit’ section where you can select and buy the toy or toys your child wishes to keep. Our toy prices take depreciation into consideration and we offer attractive pricing. As a subscriber, you’ll enjoy a discount of around 20% off the market price.

With our Play & Swap model, you enjoy each play kit for a 4-week period. Upon the renewal of your subscription every four weeks, we expect you to return the toys to us within 2 days from then.

Your 4-week period starts at the beginning of your billing month (not on the first date of each calendar month). After 4 weeks have passed, your subscription renews and it’s time for your next play kit—we will ship it within 24 hours (on business days) of your subscription renewing.

We will send you email reminders, so we’re confident you’ll always return the kits on time. But we also understand life as a parent gets pretty hectic, so delays can happen sometimes.

There is a fee for late returns, but we prefer not to apply it. We would rather trust you. This means we will only apply fees in special circumstances, such as a very long delay or multiple late returns.